Remote Assistance

Have a minor problem you just can't explain over the phone?
Tired of having to point and click and keep up with the technician helping you over the phone?
Tired of reading everything on the screen to the technician as he sometimes blindly tries to assist?

Schedule some remote assistance time with a Fuller Computer Microsoft Certified Technician. With our remote access technology we can view the screen right along with you over an internet connection. The keyboard and mouse are shared as well so you can demonstrate your problem while the technician watches.

Then you can watch as the technician shows you what to do and you can watch the repairs without feeling like your lurking over the technician's shoulder.

Home to Office solution:

Ask for our Home to Office solution if you only plan on accessing your office from one place, your home. We can setup remote access for several employees, if need be.
We secure all VPN (Virtual Private Network) tunnels with 3DES-SHA1 encryption, using point to point technology allowing only yourself access to your office, and all communications are fully encrypted. For the most flexible configuration see the remote anywhere solution.

Remote Anywhere solution:

Using the latest 3COM VPN devices you can access your office from anywhere.
Tunnels are secured with PPTP or L2TP configurations, allowing minimal configuration at the home endpoint.
This solution only requires hardware be installed at the office; at the home you only need a Windows operating system and high speed internet access. This is currently our most recommended solution. Many customers have a laptop with wireless built-in and they use this solution to access their work computers from a hotel, the hospital, the airport, or anywhere that has WiFi internet access. The connections are fully encrypted so you can feel secure even when using an open access point at the airport or anywhere else.

Remote Access Links

Choose your support representative:

VNC-Generic Support	PCHelpware-Generic Support
Phil-VNC	Phil-PCHelpware
Shaun -VNC	Shaun-PCHelpware
Steve-VNC	Steve-PCHelpware
Tom-VNC	Tom-PCHelpware
Phil Home-PCHelpware

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